FAQs
When we sent out our first bags of Carnivore Snax to beta testers, we heard a lot of great things. But the one thing people keep RAVING about is…
The TEXTURE.
They're light, airy, and melt in your mouth.
People have called them "steak chips" and even "meat pastries."
(We wish we would have come up with that ourselves.)
When you bite into one of these bad boys, the first thing you'll notice is the salty, savory flavor of Redmond's Real Salt.
Then you'll be greeted with the rich, buttery, velvety flavor of the fat.
Keep chewing, though...
Because you're not done yet.
The crescendo is coming...
As you continue to chew, all the flavors will come together in a beautiful symphony of succulent flavor as this "meat chip" just melts in your mouth.
Compared to Jerky:
Here's a surprising fact about beef jerky:
Most jerkies contain A LOT of sugar and marinades.
Too much filler, not enough killer!
On the other hand, Carnivore Snax has 0 grams of sugar and uses NO marinades.
Carnivore Snax are not chewy or rubbery. They have an airy crisp that makes it easy to chew.
Compared to Biltong:
Similar to jerky — biltong manufacturers use sweeteners, marinades and vinegar.
We use just 2 ingredients:
Full, fatty cuts of 100% grass-fed meat. And salt. That's it.
With Carnivore Snax, it’s like having a steak in your pocket… without needing a fork and knife or plate… and without drips or crumbs going everywhere.
Once you feel the light, airy crunch of biting into one, and the rich, buttery flavor… we think you'll agree it's much tastier (and satisfying) than biltong.
Carnivore Snax are best enjoyed within 3 days after opening. We recommend refrigeration after 3 days in order to preserve the integrity of their awesome texture.
Consume Carnivore Snax within 10 days after opening. Unopened bags are good for 6 months from the packed on date on the back of the bag (if they last that long!). These are preliminary shelf-life tests.
Carnivore Snax can also be frozen if you're going away or unable to consume right away. We highly recommend freezing all pork and chicken Snax if you're not planning to consume them within 1-2 weeks.
Order Delays: Carnivore Snax are made fresh in small batches. Even though the website may show an item in stock, it may not be ready to ship immediately.
If you experience extended delays your address may need to be verified with our customer support team.
We send emails to all customers who need to verify an address. Orders are not shipped until verified.
If an address is not verified within 14 days of the placed order date, a full refund will be processed to the original payment method.
Cancellations:
We do our best to ship orders as quickly as possible, sometimes the same day. You must contact us at info@carnivoresnax.com before the carrier picks up your order. Refunds will not be honored if the product has already been shipped.
Customer Support: We understand that sometimes you need quick answers to your questions. That's why we've introduced phone support! You can call us at 740-201-8410 for immediate assistance. Our friendly support team is available from 7 AM to 3 PM EST, Monday through Saturday.
For non-urgent inquiries or if you prefer to reach out via email, please contact us at info@carnivoresnax.com or through our contact form here. We're here to ensure your experience with us is nothing short of exceptional!
SavedBy Protection is an optional add-on that goes beyond standard shipping coverage. It
protects your order if it’s lost, stolen, or damaged in transit, and also covers situations
where you’re not satisfied with the product itself, including concerns about taste or
quality.
What does the 100% Satisfaction Guarantee mean?
Our 100% Satisfaction Guarantee ensures that if you’re not fully satisfied with your order
for any reason, SavedBy will work to make it right. Whether the issue is related to
shipping or product experience, resolutions will include a replacement or refund.
How much does it cost?
SavedBy Protection pricing varies based on your order total. The exact cost is
automatically calculated and displayed in your cart before checkout.
Do I need SavedBy Protection?
SavedBy Protection is completely optional, but it provides added peace of mind. It not
only helps resolve shipping-related issues faster, but also ensures you’re covered if
you’re unhappy with your order due to product experience, such as taste or quality.
What does SavedBy Protection cover?
SavedBy Protection includes coverage for:
• Lost, stolen, or damaged packages
• Delivery issues (including packages marked as delivered but not received, or shipments
that are Returned to Sender)
• Product satisfaction concerns (such as taste, quality, or condition not meeting
expectations)
How do I use my SavedBy Protection?
If you experience any issue with your order, you can file a claim directly through
customer support by emailing: info@carnivoresnax.com.
For additional details on coverage, please review SavedBy’s policies here.
How quickly will my issue be resolved?
Most claims are reviewed and resolved within 1 business day. In some cases, additional
time may be required, but SavedBy aims to provide fast and efficient resolutions.
What happens if I’m unhappy with the product itself?
If your order does not meet your expectations (whether due to taste, quality, or another
concern) you can submit a claim through SavedBy. Their team will review your request
and work toward a resolution, which will include a replacement or refund.
There is a weird white/yellow glimmery residue on my Carnivore Snax... is it mold?
NO. Absolutely not. This is arguably the best part. Unlike ultra-processed jerky products, our unique preparation melts fat. What you are seeing is flavorful rendered fat, and it will NOT be seen on every piece, although you'll wish it was after you taste it ;)
Why are there speckles on my Carnivore Snax?
During frozen transportation, the raw material begins to look like what's pictured above on the left. After the preparation cycle, you get what's on the right.
What are the red spots on my Carnivore Snax?
There may be red spots visible on the fat. This is a normal process that happens when the meat is layered in ovens and the meat juices drip down.
There is something hard in my Carnivore Snax... what is it?
These are connective meat fibers, NOT hair. These may become hard during the preparation cycle.
Not every piece is going to be perfect or have yellow fat. Regenerative ribeye comes in different shapes, sizes, and fat content.
There is something else hard, what is that?
This is real, VERY minimally processed meat which means it comes with fat, connective tissue, collagen, and fibers, which are all great for humans. When collagenous tissues are dried they become hard. Those pieces can be easily snapped off or can be carefully consumed.
* Use your own judgment here.
Salt
You may see another white hue/residue on top of each piece. This is Redmond Real Salt, which we hand apply to each individual piece.
Most companies dip their meat into a salt solution prior to cooking.
Why we hand apply salt:
We believe that the body prefers salt consumption in its purest form.
What this means for Snax consistency:
You may find that each piece isn't perfectly salted. If that's that case, simply add more. And if you find your Snax to be too salted, simply tap your Snax on a clean countertop and make it rain salt.
You can update the frequency of your subscription at any time in your subscription portal. Changing frequency will not update the next billing date.
Example: A subscription with a one month frequency that has an upcoming order date of February 1st will still have an upcoming order date of February 1st after the frequency is updated to three months.
Yes.
Currently we ship to the United States only.